FAQ’s
You may find the answer to your question here, should you need additional information please contact us.
What are your delivery charges?
- Standard delivery is free, this is a flat packed / un-assembled delivery service to just inside your ground floor front door.
- Some items are available with a next day delivery and the price for this will be shown with the relevant product.
- Charges for Offshore/Highlands deliveries are available on request
- Charges for installation vary by product and will be shown with the relevant product.
How Long Will My Delivery Take?
- Standard delivery of UK stock products is 1-5 days, Other products that are non-stock or bespoke/ made to order and can be from 8-10 days to 4-5 weeks. Please check the product for a more detailed timescale.
- If a two man delivery is required this will be 5-10 working days
- Delivery is to a ground floor entrance only, unless you have chosen and paid for an installation, or the product states it includes free installation.
- You as the purchaser or buying party may be required to provide additional assistance to an unaccompanied driver
- At times, a non-tail lift vehicle may be used and we should therefore be notified prior to delivery, if the delivery location does not have facilities to offload goods
- If a delivery is made on pallets, these will not be removed by the driver.
- All delivery queries including damages and shortages must be notified within 24 hours of the delivery.
You seem to be a lot cheaper than other sites, how do you do this?
We have worked in the furniture industry for a long time and have built strong relationships with the manufacturers and suppliers we work with, meaning we have negotiated some amazing deals that we can pass on to you. Sometimes though we don’t always get it right and we’d happily look into a price if you have found something cheaper elsewhere.
What about returns?
We want to help you with any product questions or problems, just call or email us with your issue and we will provide you the solution. Handling charges will apply in certain situations, so please be sure to check our Terms & Conditions for full details, images will need to be provided in case of damages.
What happens if my product is delivered damaged?
This is very rare and not a problem, we will usually ask for photos to be sent through so we can ascertain what has been damaged. We will always replace the damaged in transit items where we can, with new ones – So a base of a chair is damaged, we will send out a replacement base etc.. Please see our Terms & Conditions for full details.
What are your Guarantees?
All of our furniture comes with a 2 to 5 year manufacturers guarantee (Check the product page for full details), and all chairs come with at least 12 months manufacturers guarantee.
Do you offer discount for bulk orders?
Yes, of course! Please just email the details to sales@thedeskandchairstore.com and we can review the quotation for you. Discount will vary based on the specific items and quantity purchased. You will then be offered a discount code for the basket or a special quotation covering these products.
Can You Source Products Not Listed On Your Site?
Yes, we have access to a large range of furniture & due to the large amount of items available we cannot put all of these items on to the site. But if you are looking for something specific, then upload an image via the “find my product” button, give us a call or drop us an email with a picture of the item and the quantity you are looking for and we’ll come back to you – Email sales@thedeskandchairstore.com
Can I Get Your Chairs In A Custom Colour/Fabric?
A selection of our chairs can be made with a custom fabric, we work with a host of fabric manufactures and can provide a range of choices. Please call us for more information about this service.
Can I ask for your help and experience on products?
We have been working in the office interiors industry for over 25 years and have worked on all sizes of projects . We have directly project managed a vast number of opportunities from start to finish and can offer this service to you. Some of our team have also worked for a number of manufacturers and have first-hand experience. So we will always provide great qualified advice, service and prices!
Can you plan my office?
Yes, we have a full office planning service that we provide using our in house design team, 2D layouts and renders are available on the smaller plans and full 3D plans on the larger projects. We will need to know the following information and these can be sent via email to sales@thedeskandchairstore.com
- A sketch showing the complete room dimensions including position of any doors, windows and power points
- Number and type of furniture units required.
- Size and shape of standalone items for instance photocopiers, recycle bins etc.
- The staff numbers in your office.
For larger projects why not arrange for one of our trained project specialists to visit your site and help you start planning there.